OnTheList

IP Complaint Process

Version 2026-10-02

Status: published. Prepared against the product as built. A version reviewed by counsel, when issued, replaces this one under its own changes section. Version: 2026-10-02 · Effective: 2026-10-05 · Registry slug: ip-complaints Operator: Moretime.ai Inc., a Texas corporation ("we", "us", "OnTheList.Live") · Contact: hi@moretime.ai · Postal address: 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States

1. What this process covers

This document is addressed to you as a rights holder: a person or business who owns a trademark, trade dress, a right of publicity or personality, a design right, or another intellectual-property right that is not copyright, and who believes a listing or a board on this service infringes it.

Copyright has its own process. A copyright claim has a statutory procedure with a designated agent and a counter-notice window, the DMCA Process. Send a copyright notice to the designated agent it names; this process does not handle copyright claims.

What we host is limited. A listing is a sponsor's destination address plus what we fetch from that destination — its own title, description and image — or an icon the sponsor uploaded and a short text the sponsor wrote. A board is a host's page; its name, its address on this site and its logo are the host's. The destination itself is a page on somebody else's server: we link to it and re-host nothing from it except the title, description and image its own tags publish.

2. What to send

Write to hi@moretime.ai with the subject line "IP complaint", or to the postal address above. Your complaint needs all of the following before we can act on it:

  1. Who you are. Your name, the rights holder's name if you act for one, a postal address, a telephone number and an email address.
  2. The right. What it is (trademark, trade dress, publicity, design, other), where and under what number it is registered, and in which countries it applies; if unregistered, what it rests on.
  3. Where the infringement is. The board's URL (https://onthelist.live/<slug>) and the destination address or sponsor name of the listing, or the board's name and logo if the complaint is about the board itself. A screenshot helps, because a board changes as sponsors bid.
  4. Why it infringes. What on the listing or board uses your right, and how. A bare assertion that a listing "infringes" is not enough for us to act (section 4).
  5. A good-faith statement that the use you describe is not authorised by the rights holder, their agent or the law.
  6. Accuracy and authority. That your complaint is accurate and that you are the rights holder or authorised to act for them.
  7. Your signature, physical or electronic.

We reply to the address you write from and to no other.

3. What we do

  • We record it, with the date received and what it names.
  • We review it. A person reads it and looks at the listing or board you name, and may ask you for what is missing from section 2. We aim to do that within 2 business days — the target Contact and Support states, and, as it says there, a target, not a promise.
  • We may hold the listing while we look. A listing under review may be suspended: it leaves the board and its link stops sending visitors on, but it keeps its bid total and can be reinstated. We suspend when leaving the listing up during review would do the harm you describe, and lift the suspension if the complaint does not hold.
  • We remove where, in our reasonable judgement, the complaint shows the use you describe. That is our decision under our policies, not a ruling on your right. The listing is removed — permanently, off the board, its link no longer sending visitors on — and the sponsor's payment is not refunded (Refund Policy, row 2). If the complaint is about a board's logo, our staff remove the logo and delete the file. If it is about a board's name, the board is suspended — a board's name cannot be changed once it is created, so its page comes down, and every sponsor of its live round is refunded under row 4, because the fault is the host's. In serious or repeated cases we also block the destination's domain platform-wide, so that no listing pointing at it sends visitors there from any board.
  • We tell the sponsor, or the host. A removal sends the sponsor an automatic email at the address their listing is registered to, saying it was taken down; a person on our staff then writes to that address with what was removed and why, in enough detail to answer. A host whose board is suspended sees it on their dashboard, and a person writes to the host's account address with the reason.
  • We tell you the outcome, at the address you wrote from.
  • We keep the record. The complaint is kept, and the decision — who made it and when, with the reason — is on the listing's history and our audit log, for the evidence period stated in the Privacy Policy.

4. What we do not do

  • We do not arbitrate. If the sponsor answers that they hold the right, or a licence, or that your right does not cover what they do, we are not the body that decides between you; we tell you what they said. A dispute over a right is for the parties and, if it comes to it, a court.
  • We do not remove on a bare assertion. A complaint without the elements in section 2 — the right named, the listing located, the reason stated — is recorded as a report and read by a person, but does not by itself take a listing down.
  • We do not edit. We never rewrite a listing's title, description, text or image to cure a complaint. A listing stays, is held, or is removed.
  • We do not disclose the sponsor's identity to you beyond what the listing shows, unless the law requires it or a court orders it. The Privacy Policy says how a legal request is handled.
  • We do not guarantee that a name is free. We reserve a large list of names as board and host addresses on this site — notable people, places, well-known brands, payment providers, our own product vocabulary — so that a host cannot take them as a URL. That is a guard on addresses, not a clearance: a host who types a reserved name as a board title gets a different address, and the title itself is a matter for this process if it impersonates anyone.

5. Impersonation of a person or business

A listing or a board that pretends to be you — a lookalike or typosquat domain, your name and logo, a page built to be mistaken for yours — breaches the Prohibited Content Policy whether or not a registered right is involved. Send it under this process with evidence that the name or mark is yours. Our automated checks record some of these — an address that mixes writing systems inside one word, or within a couple of characters of a destination already on this platform — and a person judges them; there is no automatic takedown for a lookalike.

6. Repeat infringers

A sponsor or a host with two substantiated removals, or board suspensions under section 3, in any twelve months loses access to this service: a sponsor is stopped from bidding, keyed on the email address they bid with, and a host is stopped from operating — their boards keep their pages, their live rounds and every placement, but take no new bid, and the host can neither publish a board nor open a new one. A removal under this process is substantiated once the sponsor, or the host, has had 10 business days from the day we told them of it to answer, and has not shown that they hold the right or a licence to what was removed. Removals under the DMCA Process count towards the same two, and that document's section 7 is where the rule, and how we identify a sponsor or a host across listings and boards, is stated in full. We may act on a single flagrant case.

7. Misuse of this process

Sending a complaint you know to be false, or one that claims a right you do not hold, may end your access to this service and may make you liable to the sponsor whose listing came down. We keep every complaint, and a pattern of unfounded complaints from one source is treated as abuse.

8. Changes to this document

We may change this process. A change is published at /legal/ip-complaints with a new version and effective date, and applies to complaints received after that date.

9. Contact

hi@moretime.ai (subject line "IP complaint"; a copyright notice goes to the designated agent named in the DMCA Process) · 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States.